Jason is amazing. Went above and beyond for me after I hit a bobcat on route 8. He contacted my insurance and got my car towed there from a sketchy place in Oakville (I def don’t recommend Mr.Hooptys for ANYTHING) and assessed the vehicle thoroughly & ordered all the necessary parts for the next day. I’m so grateful my car was done as quickly as it was. I’ll always recommend Torrington Midas to everyone. Always.
Fair price and professional and friendly Manager and tech's.Had other question with another owned car and they were ready to answer any questions I had. Thank you,
Jason Gaudet took the time to explain to me what was wrong with my vehicle and what needed to be done to fix it also how much it was going to cost.
Employee Jay was so super helpful. They fixed the sensor for our tpms and got the light to turn off. Gave us a really good deal with great tires.
Jay listened and knew what was needed
Hire new management and new associates
Car was worked on at the appointment time. Accurate pricing. Updates given periodically. Technician was pleasant, efficient, and said to have a good day and see you next time.
The workers were very informative and fit me in immediately for my vehicle needs. Went above and beyond and made excellent recommendations
manager was helpful and accommodating
Midas treated me like I was their first priority. They made it a point to find any and all applicable discounts. Very professional and quick to provide service.
All I had to do is call in and drop off the car. It was done in a jiffy and DMV required paperwork was at the desk. Thanks.....
The staff are very helpful..Explain in great detailNot pushy ans always a pleasurable experience
They started working on my vehicle right after I dropped it off. They called me before starting labor to tell me their findings and what they were going to do. They also told me what it would cost. Took about 3 hours. Comes with a decent warranty also. My brakes work like new again.
Prompt, friendly, reliable, honest, considerate
Jason Juan and all the guys at Midas are the best. I have been going there for over ten years for their great service. They always make sure I’m getting what I paid for whenever I need servicing or even for maintenance. If there are coupons or deals available they will always make sure to apply them and take their time explaining all that needs to be done to your vehicle and the pricing all reasonable all the time. They worked beyond closing time on my car to make sure I wasn’t left without a car over the weekend. I can’t say enough about them. I’m so grateful that I have them in town.
Hire and pay competent stafff
My local Midas has great employees they are very knowledgeable about their work and they are always willing to give me advice and help me with any issues that arise with my vehicle! Excellent customer service 100%
They got me in earlier than the website offered. Everything was not only explained but I was also shown what the issues were with my brakes. Financing options were offered and assistance with the application and I was also brought to an office for more privacy to discuss these options. Explanations were given for the urgency for the repair in regards to my driving safety. Even though they were fully booked they fit me in to do the repairs and gave me a ride to and from my home. And most of all they were all extremely friendly and helpful. Jason and Ryan went out of their way to provide excellent customer service and I would definitely recommend to anyone to bring their vehicle to these guys.
Mechanic took the time to show me why I need my brakes done and helped to keep the cost down, I was very satisfied
The counter person Jay was very friendly and kept letting me know how much longer I would have to wait.
Staff were proffessional, concise in their communication, and helpful.
Jason gaudet was very polite and very helpful
We worked with Tyler. He was extremely friendly and helpful and took the time to explain everything that our truck needed. We took his advise and had new brake pads and rotors installed, brake systems hydraulic fluid flushed and replaced along with thedifferential fluids exchanged. Our truck was completed as promised.We will definitely return for future work. Tyler is very good at his job.
Tyler was courteous and helpful. He communicated any hold ups and apologized when the service took longer than expected. Everything was done with no surprises at the end!
The manager was very friendly and even though the oil change was free he still treated me like a paying customer. I won the oil change at penny auction
Jay is wonderful ..very truthful and explains in great detail.. we have 3 cars in my home and we all go there. We truly trust them
I have never had a bad experience! Everytime we take our car the staff is always very polite, they explain everything in a clear and understanding way and they always do a great job! Not to mention the price is always very fair!
Very disorganized. Booked appt online on Thurs Dec 7. Never rec a call to confirm. Called around 5p to check and was told all set. Arrived in morning at 8a and they had no appt for me. When I arrived; person at the desk shook his head . Was told they would get me in so left my vehicle. No phone call to let me know when completed. Called around 2p and said it was done. Was told an oil change was done but was not on my invoice. This location is very disorganized and lacks management. When I picked up car; person at desk had a hard time processing my payment. This place is a zoo!
I’ve been to this Midas a handful of times for different issues - Jay and the guys are always really helpful and considerate. I feel well taken care of.
Manager was very friendly and helpful. Did everything that I needed done
Just love the guys there very friendly
I was easily able to make an appointment. Everything was explained clearly. Associates were friendly.
Excellent fast service in and out with !!!!!!!!!!!!!!!!!!!!!!!!!
11/10 service, I will be using this location as my go-to garage in the near future. Jay (Jason Gaudet) in particular is very professional, kind, and knowledgeable.I knew I had a bad wheel bearing and brought it in for an estimate on replacing it, and he went above and beyond and checked out my entire car. I have a 2003 and I was aware I'd likely have other issues cropping up soon, other garages had told me it likely wouldn't last much longer, but I wasn't aware of the extent of it. Jay went over every single detail of what needs to be done, gave me individual breakdowns of the prices for each thing including part price, labor, and what the risks of not having it done would be, but without any scare tactics or pressure to have it done. He was very real and straightforward about it. He also explained in detail all the financing options they have available when I expressed concern about being able to pay for it all if I decided to have it done. In the end, I decided the car simply isn't worth the money/work after all the repairs I've already done over the years elsewhere and to instead use the money towards getting another car. He was completely understanding and supportive.
Wonderful customer service..Very detail on explaining what is needed what is it for.
This team is friendly, outgoing and very knowledgeable. The two managers communicate very well with their customers. Trust is paramount in who I work with - this team conveys that they are committed experts.
Professionalism and helpfulness of staff
I made an appointment to have an oil change. When I got there they said they could not do it. They rescheduled for the next day and to compensate for the mistake I received a complimentary oil change. Now that's customer service!!
Thorough and honest explanation of what type of work needed to be done during the tune up. I really feel like I got a good deal
Was in and out in less than 15 minutes for a CT Emissions test. I was very happy with the service and results.
I was given a diagnosis and a list of repairs needed. The price per spark plug was $18 per plug! The price per ignition coil was over $80 per coil!! i believe parts may have been replaced that were not faulty.Jayson the manager is super BUT I believe that the MIDAS corporate is getting too greedy here and is gouging customers especially women and the aged.. I had to go here because there are so few emission testing places left. When you check prices against O Reilly Auto Parts Midas is way overcharging.
For all the reasons I checked
Do all that was supposed to be done….not all was done
Mainly the team - Jay & Larry work incredibly hard. I own business and the customer attention and service that this team offers is something Midas should value. We have other choices & knowing they will be there makes the decision to repair and service our vehicles is simple.
Jason, who seemed to be the employee in charge when I visited, was unusually helpful, communicated clearly and knowledgeably. He could not have been better and I will try Midas next time for all service needs .
I am confident that I will be bringing my vehicle back there for not only an oil change but a tune up.
The service met all my expectations, the staff was very knowledgeable and met all of my expectations.. I will be returning for continued service, including oil changes, as well as repairs
The staff was incredibly friendly and well spoken. Most importantly, the service was incredibly quick and they seemed very professional. I really have no complaints, I do plan to get new tires there
Jacques was extremely helpful and was very thorough when explaining to me the things that needed to be done. I felt extremely comfortable waiting for my vehicle and the wait was much shorter than I expected.
Jason, the manager, was amazing. I am new to the area and he made me feel like I have a solid resource for all my car service needs moving forward. While waiting for my service to be completed, I was in awe watching him multi-task - from answering the phone, endlessly repeating the same emissions instructions (remaining friendly each time), offering solutions for complex repairs, checking in new customers, communicating with the service teams, and keeping waiting customers in the loop. Bravo to this team.
When called on the phone I heard the pricing as $1017.40. Was surprised to hear it was actually $1717.40. Id suggest you have customer there in person to sign estimate before you start the work so everything is clear
Jay is wonder he helped me so much. Larry explained what was going on with my car so I could try to understand which I appreciate. Always kept in communication. Made me feel like I could trust them. Wouldn't go anywhere else because of those two
I’m a long time customer of Torrington Midas… I’m treated like family as are all of my 6 cars .. all Midasized.. all the guys that work there are friendly and helpful !!
My oil change was not the one I wanted. Told me he could not put that inOil change come with tire rotation. 2 times I had to tell them to rotate the tires when the said it was done. The answer was I didn’t tell him. I comes with the oil change
Midas mechanic broke my car. I have not heard from back from Midas complaint center to get this remedied. I have no vehicle to get back and forth to work, grocery etc. slow response. Midas tried to sell me unnecessary and bogus work. Unprofessionalism of the staff. No words. CAN SOMEONE GET BACK TO ME PLEASE!!
Already made a complaint to midas corporate office and warranty company
The staff was knowledgeable, kind, explained things well, made me feel welcome there and just overall made it a pleasant experience! It’s definitely the kind of experience you want when you are doing some car maintenance!
Went to get my wife's vehicle to get her emissions done.. also asked about a price for an oil change and tires and brakes.. was very satisfied with the prices I received.. I will most definitely return there for all of my service needs.. the staff made sure I was all set with any questions and that I was informed the whole step of the process
427.00 for a simple brake line that I would normally have done myself 260.00 for labor and 167.00 for parts means they doubled the price of the parts shame on Midas.
The staff is super friendly and knowledgeable. They were able to get the service done in time for an interview I had and I have never had any issues.
Good value for the price.
Erika and Dave were very friendly and knowledgeable. Liked them both right away. I’m pretty sure it was Dave
I brought my vehicle in for an exhaust issue . The parts were ordered and I put a $700 deposit down for services . I was contacted 3 times in a month for the service to be completed . The communication was horrible at this location . Will never use Midas for anything ever again .
Excellent mechanical and customer service
Diagnosis was inaccurate, parts were priced high, car was covered with grease upon return
Staff very courteous and professional
Professional, fast and knowledgeable. Great team over there at Midas.
Oil was spilled onthe hood and fender engine cover wasn't locked down hood latchwas loose windshield wash was empty
Everything was done as explained and came in under cost.
My Jeep cost over $2000.00 WHO charges $2000 for a Brake Job ? When they said they were finished, BRAKES never worked, needs 5000 lbs of pressure to apply brakes to operate, IN NOV 2021. NOW JUNE 2022 brakes sat at MIDASin BRISTOL CT then TORRINGTON CT to DATE.I call nobody answered. I instructed before new work is started I want the BRAKES Finished and operative as designed. 11/21 to 6/22 YOU TELL ME ? Torrington towed it to Bristol still sitting , I requested it to be inside, safe from THEFT.they have vacant stalls yet they parked it out side. WHY ? I Paid for two tows. They made EXCUSES needed a valve for the carb, JEEP runs, misses but it runs good enough to know how the brakes work, They kept lying about we need a valve b4 we can finish. Mgr FRIK forgot his name he needed 5 gallons gas for my Jeep , I gave it to him thinking it was for MY JEEP which he did indicate. When MGRs ordered me to move my UNFINISHED JEEP from BRISTOL (when is should of stayed there to finish)it ran out of GAS. that Proves FRIK or what ever his name (how at Torrington Ct) is STOLE 5gal @ $5.00 a gallon, again MIDAS stole from me. thats how is felt. to this day
The manager Fig was great to work with. The work done was excellent and they also evaluated the front breaks for me.
I was told the brake job on my vehicle would be in the “six hundred’s” if I applied for your credit card. I did, was approved, my credit score dropped by 28 points, and the bill is $734.73 after my mail in rebate. Oh and my brakes are squealing when I push the brake pedal. Not only will I not go back to Midas, I will make sure to let everyone know about my experience. You can shear a sheep a hundred times, but you can skin him only once.
Not very attentive. Over spoke the customer in communication and prices were over average for non chain local establishments. Tried up selling wipers and filters. Not cool and shows crappy marketing. Car was fixed to concern request. Back suspension still needed and sqeeking over bumps, in ride home. Apparently loud noise not noticed in inspection we requested.
They took me in—even without an appt.
I got the award for worst rotors to be seen in a very long time! It's a personal achievement. Everyone was professional, courteous, and honest.
Larry was the best guy there and he left he always gave me very good advice and deals
All the Midas locations I've gone to have amazing employees. They don't try to sell me anything I don't need, and they're very communicative about the price, my vehicle, and anything else going on. They are friendly, and have recognized me every time I walk in. I couldn't have asked for better people taking care of my car in my new neighborhood.
Omg these guys are very friendly an honest they explain everything to you they are the best
"I had a great experience. Larry was helpful, informative, clearly explained the issue, the price and when I could expect the work to be completed. While no one is happy to need car repair, I could not ask for a better experience. "
The men were polite and knowledgeable
"I purchased a set of tires. Larry and all the guys were professional, helpful, no pressure, and got me in and out quickly. I would recommend you go to them for any car service!"
"All of the crew are good and helpful, their knowledge of my jeep. I had been takin advantage of in the past, but not at Midas.Thank you"
"I brought my jeep to have an oil change in June told Larry I had a crack in my exhaust manifold , after I was suckered into financing work ($1500 worth) he told me ?I know you said something about a crack in the manifold but I forgot ? I drove home and th"
"I took my car to Midas because my battery light came on. quoted at $450. I expressed concern over the amount. I was told to apply for the Midas credit card, did not get approved. The employee then told me I was approved for a different line of credit that "
"I took my car to Midas because my battery light came on. quoted at $450. I expressed concern over the amount.I was told to apply for the Midas credit card, did not get approved. The employee then told me I was approved for a different line of credit that w"
"?I took my car to Midas because my battery light came on. quoted at $450. I expressed concern over the amount.I was told to apply for the Midas credit card, did not get approved. The employee then told me I was approved for a different line of credit that "
This place sucks big time they are a rip off u bring your car in for 1 thing and all of a sudden four more repairs need to be done. the BBB wont even give a rating. They will be hearing from my lawyer
"Mark is so professional, helpful, and just awesome. The guys that worked on my car fantastic. "
The guys really make you feel like you?ve been friends for a long time and I appreciate the help they gave me for financing what I needed to get done and they didn?t make me feel dumb for not knowing anything about cars I will definitely be back!
Mark and Larry are the bomb! Best garage ever! Tyyyyyy
Larry was straightforward very understanding showed me everything I needed and great customer service
"Very knowledgeable ,fair priced,job done well on time, as promised ,we bring all our cars and suv,s to them."
I went there everyone was so nice and helpful I will not take my car anywhere else they were great
I would not send my worst enemy there. Took almost 7 weeks to fix the car, they were beyond poor on communicating. Failed to explain financing. Kayla was beyond rude, she hung up on us. Jose walks around threatening to take my boy friend outside. Kayla tried to overcharge us. We were told a different story every time we asked what was going on. And thier solution to my comment that I couldn't afford the financing was just don't pay it. Nice advice from a business.
As always customer service was amazing
I had a simple oil change done on a Wed. and Friday evening I had a puddle of motor oil in my garage.I tried calling the location first thing Saturday morning and the phone just kept ringing. I tried for at least an hour until I called the Customer Service
They are up front honest and the place is getting a new make over.
They took my car in without any appt. They got my car fixed and gave me a great price. The staff are very friendly and professional. I will highly recommend them to anybody.
They fixed a problem that The dealership I bought it from caused that almost ruined my motor because of. I was grateful and they went out of their way to make sure I had the info I needed to try and get reimbursed from the dealership. Midas is on the pricy side but, in this case it was worth every penny!
Excellent service.............
Great service. New manager is very personable.
Very helpful and courteous. Really like that they were able to tell me what was wrong without charging me a fee.
I had a great team care for my Jeep I got a great bargain on price and very nice and friendly there.. quick service and excellent workmanship
Good service...............
Oil changes usually work out best when they replace the oil they take out. I had a very rude awakening the next day when my oil light came back on, only to reveal I had no oil left in my engine. The best part? When I brought up my concern over them not replacing the oil, they claimed that all six quarts of oil had leaked out through a faulty gasket over the course of 20 miles. Its funny how after they actually put oil in the car, that gasket didnt leak at all. Hmmm....
Very friendly and informative
Guys at Midas do great work!
Awesome service. Dedicated staff!
Great. Very knowledgeable staff!
"Larry and his crew are the most knowledgeable and personable mechanics, they got to the root of my ongoing emissions issue, after 2 auto repairs shops failed to find the problem and spending %1100.00, Midas Mechanics found the issue in a speedy manner. T"
Mr. Millstein was very hepful in getting my vehicle serviced and giving me such a wonderful price. I look forward to bringing my vehicle there for any work I may need in the future. Top notch shop! Such speedy and professional service!
"As I have been going to Torrington MIDAS for 3.5 years, I went to get an oil change and tire rotation before taking the LONG drive to south FL in Dec.2019. They had put a plug into the left front tire previously and at Dec oil change, CRAIG MILLSTEIN LIED "
Last Friday I brought my car in for a routine oil change. I have been a customer of Midas for 8 * years. The oil change cost was outrageous!! Over $80. After looking on the website I realized there was a $20 coupon. After being a loyal customer for y
"ABSOLUTELY!!! Mr. Millstein has always gone out of his way to be helpful and the turn around time is FAST!I really appreciated the Tire Rotation along with the oil change,Thanks Guys!Mo McCourt"
"Craig and his friendly, kind and super professional staff helped me out when I was stranded with a dead battery today on my lunch break. They jumped my car, checked it out, had on hand and installed a new battery, all in about 1/2 an hour! While there I o"
"I have lived in the area for two years and have used four different shops to repair my vehicle. Midas is by far the best shop I have ever used. The repair was done quickly and at a very good price. This will be my go to shop from now on, it is very hard to"
The staff was quick and friendly. My oil change took about 20 mins and I couldn?t be happier.
Friendly service professional
"Good and Bad! Except for one time the ignition is working, alot of play in it. Also, I didn't ask for new spark plugs, and those were put in. Also, a fuel system cleaning was done, didn't ask for that either. About $267.00 of work done that wasn't supp"
They did a great job as usual. Had to reset check engine light after I left.
"These guys were amazing! My car's battery died while I was in Staples, across the parking lot from Midas. I walked over and asked if they could help. They walked over, jumped my car, and then drove it right in to fix. I was back on the road in less tha"
They did an excellent job and were very friendly! The tech John that did my work was great and the tech ?K? was very friendly. The manager (forgot his name) was very friendly also! Keep up your excellent work!
I?d had a very bad experience with the Hyundai dealer in town and needed to get something fixed that I?m pretty sure they caused. Making an appointment was easy and when I got there Craig was an angel! He double checked the engine code I had gotten was cor
"Ralph , Craig and the guys are always fantastic. They not only regularly help with my vehicle , but they help me with my parents vehicles. These guys are fantastic and always tell me what can wait or what needs to be done ASAP. Never pushy or force things "
"Alex did a fantastic job of tracking down a noise in my truck. Several things showed up as potential candidates, but he kept going until he found and fixed the root cause.Torrington Midas always does a great job, and it is because of people like Alex."
"My battery light was going on, I showed up close to closing, they got me right in. I cannot say enough good things about Craig and his team. Being female I am always cautious about auto shops ******** me over, not here! They make me feel like a person and "
"Stopped by when almost closing, my battery light was coming on, they got me in right away, and were able to take care of my car on the spot. Everytime I go in, they treat me like a person, being female I am always intimidated by auto shops thinking I am go"
The guys there are always so friendly and knowledgeable. Never had a problem with them. Love the service
What started as trying to find a small leak in emissions after spending $2000 for exhaust fuel pump sway bar and more and now have a knock in my engine that progresses when hot and was after they did a test drive and claim car is old and offered a used eng
"I needed a custom exhaust kit for my truck, they ordered from California. Part came in and my truck was completed in 2 days,Amazing service"
They don't like to give brake estimates online. They would rather you come in so they can look at them.
I had work done on my car at Torrington Midas. The service was fantastic. The guys were so helpful and explained to me exactly what was wrong and how they were going to fix it. I would recommend them for all vehicle repairs.
Craig and Ralph from Torrington Midas are the absolute best. I took my car in for work and I got an appointment right away. The work was done within the time frame they gave me and I am so pleased with the results. They have the best customer service attit
"I have used the Torrington Midas many times in the past, but have now switched to the Midas in Bristol. I never went to the Torrington Midas without a reservation, but it seems now that 4 times out of 5 when I get there, they tell me that I have to wait ""a"
I work in Bristol and my car was stuck there. I had to have it towed to Midas and it was the day before my scheduled repair of my exhaust. They were so understanding when I said it was coming a day early and that a baby would be open and they would not onl
In and out quickly. Great job
"My car had a dead battery in my carport, at 6:00am on my way to work. They called me back promptly at 8:00am when they opened. Since I was just 2 blocks way, they actually replaced my battery in my carport. I was only a couple of hours late for work, they"
"They addressed my problem immediately. Although they didn't have necessary parts on hand, they were able to get them in time to fix my muffler the same day"
I took my truck in on a Saturday morning. I needed brake work and the part that needed to be replaced was on back-order. The manager spent almost 3 hours calling places and waiting on callbacks to try to get the part. He offered to help arrange a rental c
"Stopped in without an appointment and was greeted with pleasant smile and given service quickly After an inspection I was presented with a detailed estimate of needed repair. Service was great, people where friendly and other customers greeted by name. Hon"
"Work well done, and not a rip off (they told us that our brakes really didn't need replacing and so didn't do it). The manager remembered our names when we walked in later on. They kept us posted via phone calls, etc. I can't say enough about how pleas"
"service was fine and quick, people were courteous and responsive. "
Friendly and quick service
This place is great. Fast service and fair pricing. The manager is very knowledgeable and friendly to talk to. I'd highly recommend this business!
Exceptional performance by helping with my car
"Craig is great, and very caring, and accommodating!!! Ready to get things done! I will recommend Midas to others and be back myself! Thank you , Craig and the the team at Midas!!!"
"I have three vehicles (one of which is a wheelchair van) I bring to Torrington Midas and I have always found them incredibly professional, helpful, accommodating and VERY reasonable on their prices. No matter if it's a planned repair or last minute emerge"
"Fair pricing, always trustworthy and great staff. Thanks, Craig and team!"
"As Always Exellent Service and Friendly Staff , Would Highly Recommend Using this Branch of Midas"
"Complete waste of time. They didn't have my appointment in their system, the woman at the front took 15 minutes just to check me in (no one else was in the place). She then told me it would take 45 minutes. After a half hour and my car had not even been"
"Today 08/07/17 between 3p-4pm the lady at the front desk was too busy talking on her cellphone which I believe is personal. She only asked me once ""do you use regular oil?"" good thing a guy came over and took my car key. Lady's name is BRENDA. (she filled "
"Very Professional , Less than Expected even though he didn't know exactly what the problem was , he looked through other people with same sympton and upto now it seems to have fully resolved the issue Thank you"
friendly staff , vehicle ready when they said it would be , A
Great job. Fast service. Even pulled out a dent for free. Friendly. Drove me home.
They were really nice and helped me out in an emergency* They were able to fit me in even though they were busy* Great service and super kind*