Work performed took longer than quoted
You need better cohesiveness between online appointment system and local shop. This was my third try to get one appointment. And air filter checks were necessary, but you guys were sloppy that I had to get in there to find out where the flapping noise coming from
Midas touch? Some touch. On the phone, I was quoted $800 to have my front pads/rotors and rear pads/rotors replaced. When I got to the garage, they told me they wanted to take it for a test drive. When they got back, they doubled the estimate and failed to tell me beforehand they charged me $50 to take a look at it and give me a overbloated quote. I will NEVER go to another Midas and I'd tell everyone I know about their schemes and sales tactics. I wish I could give less than one star for this business.
My truck was brought in to get the exhaust done. My problem is the price of the part! I was charged 1200 for the part and every I look online all the car parts stores was around 800 for the part! it was a Saturday and my son needs the truck to get to work. Not happy! Do better for your customers please!!
As a small business, we have service vehicles, vans-trucks that we rely on daily.Unfortunately, we had an on road breakdown requiring a van to be towed in dead.Not only were they available to receive the vehicle on very short notice, they had the van diagnosed the same day and with the authorization to proceed the vehicle was completed and available for pick up the very next day.It is much appreciated that a commercial company can get back to operating so quickly.A huge thank you to the Midas in Stoneham MA.
So friendly, communicated well
Always friendly and professional staff at this location
Very good service & they communicate very well & detail explanation & the place was very good
Easy, quick, transparent. Surrounds easy to kill time
not take 3 hours to do an oil change
Matt and his manager were very nice and communicative with me. Matt explained the steps they’d take with inspecting my car in addition to the services I required. The link I received with the breakdown and assessment of all the different areas was very helpful.
Ease of appointment and good communication
Technician said he could not rotate my tires due to rust on my truck that would cause liability issues.my truck was on a lift twice in the last month at another garage and they had no issues so my tires didn't get rotated for free as they should have.rest of the service was good.
Very nice staff . Explained tire situation to me
Great front desk/scheduling person. Everyone was pleasant a helpful on phone without any long waits to find the right person- a garage miracle!Complete oil change with tire rotation- can’t beat it. Last oil change was just oil- missed that Midas Touch
LOVE THIS LOCATION VERY FRIENDLY AND HONEST
Jamie is very polite, really fair, also honest and that means alot, because alot of times overly aggressive to push more things to Service can be annoying I like that they don't do that here,if I can't afford it they don't push!! That counts alot!!
The ownership/staff makes it feel family owned as opposed to a chain. They've done a majority of the upkeep on my 07 Corolla. Car rides like it did when I bought it originally.
Larry was very nice when i arrived. He explained all the things they found while servicing my car as well he was able to answer my questions with ease
Professional, knowledgeable and friendly employees
Stoneham ma.. Larry is always very professional and provides top notch service
Very expensive oil change
Several item’s employees attitude,pricing,and do the work they are charging for ?
The associate when I arrived was very friendly. The service was explained to me as time went along. I always feel confident when my car is serviced that's why I keep going back.
The staff went above and beyond to help fix my car and have it ready for me at the end of the day. They even drove me to and from my workplace (which wasn't very far) because I didn't have a ride. My car rides like new now.
It would be nice to actually perform all the work quoted. You can’t (for example) clean and flush brake fluid without bleeding the brakes. Just like you can’t do an alignment in a bay without the correct equipment. I mean. Come on. I’m not blind nor stupid.
There had been an interplay between one part of my car and a related part I had just installed. Both were expensive but we had a very good conversation so I could know what was needed and why, and how each impacted the other. This kind of information is very helpful for those of us who are not mechanically inclined. The owner took all the time I needed.
"Great service, fast , polite, professional.Highly recommended."
Larry is great. He's always genuinely friendly and helpful. I love giving him my business.
"I was very pleased with the service I received on my 2005 Lexus ES330. I didn't have to wait to be seen for my appt.. Also free rides to & from my apt., made it possible for me to keep my appointment! My car is now back in tip-top shape thanks to Midas!! "
"I came in because i was getting exhaust in my cab. My truck was not loud at all. You replaced my tailpipe and muffler, charged me $865 and my cab is still getting just as much exhaust. I went there because i was told you have a machine that can determine e"
Lawrence Whitso is the BEST!
"I highly recommend this shop for brake service. They were courteous, neat and quick. "
"In a nutshell: got an oil change and tire rotation at A******y C*******t in Amesbury, MA. Told them I needed rotors in a few thousand miles. When finished, I discovered a stripped oil pan bolt and a broken wheel stud!!! SO... I went to MIDAS. Larry and the"
I have taken both cars to the Midas store in Stoneham. Each time was a great experience. I was impressed by Jamie the Manager. Jamie was professional and courteous while making sure the scheduled work was being done efficiently and on time. The entire sta
Larry did a great job explaining everything to me and what the cost would be before they did the work and LJ did a great job on the car in pretty good time as well.
Awesome service and very TIMELY ????
Friendly staff. They did a great job and were fast and accommodating.
"I have been going to Midas in Stoneham Mass for approximately 8 years and dealt with primarily Lawrence Whitso, who I feel is one of the nicest men and is always very helpful to me on many occasions. Every time I go in, he is always very friendly but most"
Was my only day off to leave my car for at least two weeks. They stayed late on a Friday and got the work done.
I had a groupon for an oil change here so I figured why not go try them out. The store @151 Main st. in stoneham mass 02180 left me with a touch I won't soon forget!! what was just supposed a routine oil change seeing I haven't even had my new car for a y
employee gave wrong information about problems about my car claiming some things needed fixing but nothing needed fixing that they said. so i went to another mecanic to have my car looked at and they did not mention any of the things midas employee said
In and out in 40 minutes with a detailed inspection. Great job guys! It's why I've been a customer for 20+ years. Keep it up!
"I?m very happy with the excellent service, oil change and tire rotation that Jaime and his team at Midas in Stoneham provided me. Their digital inspection is fantastic and they texted me all the reports and pictures. This my first time here and I will be r"
They took care of me quick and cheap I'll be back soon
Larry and guys are great love going their they're great to me
Very happy,nice customer service!
Professional Experience. Much appreciated
Handle my two cars with great understand of oil change different. Great customer service
1 hour 20 minutes for an oil change.
Great mechanics and service provided on time!!
I brought my Jeep Compass in today for an oil-change at Midas Stoneham and I feel compelled to share what an excellent experience I had!! Larry and L-Jay went above and beyond with their customer service. I feel like I am in good hands and will be a lifeti
Excellent service! They are so friendly and professional!
Was able to make an appointment over the phone for the same day and service was fast and convenient. Everyone I interacted with was friendly, knowledgeable and courteous. I will definitely return in the future.
I went in to inspect a car I wanted to buy. They showed me everything that I needed know to make sure that I was making the right purchase and were very quick about everything. We made the appointment right beforehand but they were nice enough to squeeze u
can?t complain about them they did what i needed and even provides other information about my car which i needed so
Service was great...Except....the address on the website took me another town and because of that I was unable to get my full service.......Satisfied with the tech....but not satisfied that I did not get my rotation
"I?ve been to the Stoneham Midas 4 times each time has been a very pleasant experience, my most recent visit Larry took care of me. It?s refreshing to go someplace that has friendly service people. I?m always in and out they are efficient tell you what you "
Great fast service at a good price.
"I needed a repair, they put my car up on a lift and left it running for over 45 minutes then they tried to up sell me. It took over an hour for an estimate. REALLY!"
Trying to make money because they overflow engines oiled and whashing fluids
"I was very happy with the service, I will definitely bring my car back. Liked the family friendly atmosphere "
The guys at Stoneham Midas are great. They took my car right away and addressed the issue. They even waited past closing for me to pick it up. Thank you!
Per usual Larry, Jose and the crew took good care of me!
After three visits they had to replace my defective rear shocks. Right now they are working okay..
My mechanic in Everett said the car needed exhaust gaskets. I made appointment at Midas in Stoneham for repairs on line. Was explicit with repair work. Midas scheduled car for an oil change. I told them no oil change was needed I want exhaust gaskets repla
RIDE IMPROVED GREATLY. NO COMPLAINTS.
My Honda accord car required engine oil change only. But these guys told me powr steering oil requires immediate change (took me outside so that other customer don't hear the conversations). This car is very car well maintained by my best friend who is car
They are really good at inflating labor fee so a lot of times you end up paying way more than you need to. Also what kinda auto repair shop don?t offer state inspection service?
As usual this shop does a great job.
Larry and his guys always do a great job for me!
I showed up to Midas in Stoneham because I had a flat tire. Jose was ready to help right when I got there and patched up the hole very quickly. He was very friendly and kept me up to date on the work. Thank you.
Oil changed and tires rotated but waited two hours with a scheduled appointment.
I stopped by my local Midas in Stoneham because the low tire pressure light came on in my car on the drive home from work. I did not have an appointment and it was near closing. Jose (the Manager) took my car to the service bay and put it on a lift and det
"I will not go to Midas again - They looked at my car and told me it would be $1,200 for front and back brake work. I told them I couldn't afford that and then they came back with $850 saying that they couldn't just do front brakes because back brakes were"
Did not have to wait long for my vehicle to be serviced. They are very nice!!
Left car for oil filter and change. Shop was super busy but they got me in! Great shop. Convenient location and hours.
Took time to work on my car. I didnt appreciate them trying to charge me more for services that are not needed on my car that came up to 1900 dollar
very professional....explained terms i understood what the issue was and why it should be fixed
"I showed up for a patch job on my tire. Jose took care of me in a timely fashion. Very helpful, polite and professional on the phone. Very genuine, honest and hardworking people here. I will definitely be coming back for future maintenance. "
Great customer service, maintenance done in a timely manner
"I used to service my car at the dealer only. I came to Midas a few years ago when my car flunked inspection due to a muffler issue. The repair was done that same day I walked in, for a reasonable price. I was shown what was done to my car, and charged a"
Labor fees are the same as the actual work being done with the car.
Work was done asap even though they were busy.
Execelente service they and very punctual
"I was on my way down I95 at the beginning of a three hour drive with my two children under the age of two. My tire pressure light came on, so I got off the next exit and found Midas. They looked at my tires right away and identified that a repair was neede"
"I took my sons truck here to be serviced, and I was very pleased with the customer service that I received, Especially from Larry. When I explained that this was my son?s first vehicle and I wanted it to be safe for him to drive, Larry took charge and look"
The work was done fast and efficiently. The price was a bit higher than I expected and was 70$ over the estimated price.
"The man at the counter told me I needed both front and rear brakes, and that everything was gone and had to be replaced on both axles (front & rear, driver's & passenger's sides). He told me it would cost $450 per axle (front & rear) for a total of over $9"
"yes, I would certainly. recommend this shop to my friends. I was told by town faire tires that my front tie rods were rotted and needed to be replaced immediately. I came to this Midas and they ran it through the machine, and the findings were that the t"
Larry, the Manager at the Stoneham Midas, is very knowledgeable & always willing to explain what needs to be done to your vehicle & why. He also will work with you regarding pricing. Definitely a great place to bring your car for service!
I specifically asked for them to fill my tires up with air when I dropped it off. Then after they FORGOT TO CALL ME 5 HOURS LATER. I called them because I was worried and finally went to get my car as soon as I drove my car up the street to the first main
cleared up a problem that I didn't even go in for. The mecanics were very nice to me and explained what was wrong before they did anything. Being a senior citizen it makes me feel as though i'm not being taken advantage of.
"I've been doing business at Midas for a couple of years now and every time I've had work done, Especially when Larry is there.. things go great and the problems are resolved swiftly. Larry always makes me feel like I can trust his opinions and he is able "
Also received excellent service and I am a repeat customer. They go out of their way to help me
Larry and his team are great to work with. They take the time to explain what is happening with my car. As a woman, I have felt that auto mechanics take advantage of women when it comes to fixing their car and the cost. They stand by there work and the warranties for products and services are awesome.
"I've been here many times for my oil changes. This time, I feel like they didn't do a complete job. I don't think they rotated my tires, I felt like they wrote down issues, without really checking. Didn't feel satisfied. "
Also replaced front calipers and front hydraulic brake hoses. Breaking is smooth again.
Took too long, and was charged way too much money. Would not recommend the shop.
awesome guys at this shop
I had a really bad experience today. I went to replace my car's battery and 2 hours later I end up with 2 problems in my car: I still need to replace my battery and my car lights (left/right turn and high beams) do not work any longer.
"Took my car in for an oil change, the folks at the desk were very friendly and I was in and out in less than 25 minutes. There was free coffee, juice and water for customers and free wi-fi if you need to work."
The one thing i find consistent with all Midas shops is that they do not try and sell you something you don't need. Dealers are so dishonest that they lie to you and tell you that you need a muffler when you don't or a battery when you don't. Over the year