Ernest and Chris are extremely knowledgeable and professionally polite. I trust their assessment and don’t feel like I’m being duped. Honesty and integrity are keys to success.
Very friendly and professional staff. Have gone many times to Midas and will go many more.
I trust Midas to treat my car as they would their own. As a Veteran I also appreciate the discount given. The staff are friendly and very accommodating. The waiting area is clean and the seats are quite comfortable. Midas is now my go to shop for keeping my car running well.
Associates was great. My oil change was done in a timely maner..overall great experience.
The Midas team does an outstanding job
Personal were friendly and very helpful in getting the RV front tire repaired. They offered us bottle water while they worked on the repairs.
Lower your prices, offer discounts, or even price match. Midas had the highest price rate for break and tires. With me being a first time customer I should been offered some kind of discounts. The customer service was nothing but amazing.
Always prompt and professional.
I was satisfied. The service was quick, friendly, and so far seems to have worked. I'll know as time passes how well it worked. I'm satisfied.
Work was well done and completed within the time frame indicated.
I was very pleased with how fast and efficient they were. Honesty, professionalism and efficiency
The staff is very friendly when I come into the shop to drop off my vehicle and when I call with questions. The staff keeps me updated on the progress on the repairs of my vehicle.they go above and beyond and I would recommend Midas to everyone who wants to deal with a friendly staff who cares about ur questions and concerns.
Technician met me in the parking lot, friendly quick service, wonderful pricing, they offered complimentary bottled water, 2 tvs so had a variety of shows to watch. Clean lobby and bathroom, comfortable seating, ease of checkout and clear recommendations. Paperwork came in a nice envelope for ease of keeping it all together.
Because Ernest and his team do everything they can to always take care of me and my vehicle
I was there to have a flex pipe welded on because the one on there rusted. The guy welded the new one on lowered the car then started it which still made a loud noise. He raised it up and said he found another crack in the converter and said I need a new one. I said I had another one at home so I left and took it to another shop where the mechanic pulled the entire pipe down and found a small crack in the flange of the converter which he welded. Upon inspection of the flex pipe your welder only welded half way around the flex pipe and didn’t complete the weld. I went back and told the MGR and he said it wasn’t finished because I was to bring it back to install the converter. I as why he didn’t complete the weld which I paid for in full $125.00. Which means the weld should have been completed. All I was looking for was an apology no money back but to no avail. Sorry but I do t think I would ever recommend Midas to anyone. He could have apologized and said something like here is an oil change for free or something like that to help satisfy the customer. But no he doubled down and continued to blame me. Sad!!!
The Florence Midas team are a good group of guys.They are very professional guy especially Ernest, and Chris. Even when I don’t have work done on my car they are really professional workers. I also deliver parts to this Midas as well. When I have to deliver heavy parts to them someone will come and assist me.
We were in a tight spot on vacation our car broke down enroute to our destination. Were were taken care of immediately to get us on our way. And where as being out of town I fully expected to end up paying through the nose, I was floored by how reasonably priced. We were shown and explained exactly what would be done and was completed so quickly
Polite and honest. Compared to others price was reasonable. Friendly and fast.
The service was excellent. The work was described in detail and nothing was done until I approved it. Great shop!
You need to employ a qualified mechanic
Each visit has been met with friendly, knowledgeable and accommodating service. I am made comfortable and all my questions are fully answered with very detailed information. I feel “taken care of!”
Ernest was 100% helpful and knowledgeable
Shop was able to find all parts, completed work in a timely manner.
Got me back on the road swiftly Cool shop
Finally got my problem fix.
The crew was wonderful. Very friendly and knowledgable. They explained every step to me. Did a thorough inspection of what I needed, I approved and they did the work. Scheduled for another issue in a couple of days.
First time customer and my experience was a great one. Customer service was amazing. I was told about everything that was recommended for my vehicle and what to expect. I received a discount as well from a coupon.
I was satisfied because the guys at this location in Florence, SC are always so helpful and kind. They are also very knowledgeable and I trust whatever they say pertaining to my vehicle.
The customer service was exceptional. They clearly explained the problem and recommended a viable and reasonable pricing solution. I did not feel like they were selling me some “BS” just to make a buck. Because of their honesty and integrity, I am now a loyal customer for life.
Stopped by with my 2022 dodge challenger GT to get some name brand resonators installed and to do a rear muffler delete. I waited maybe two hours but the service was great, and the end result was amazing. Would definitely recommend.
Staff was absolutely great and explanation of recommended services was excellent
VERY FRIENDLY AND PROFESSIONAL. KEPT ME UPDATED ABOUT VEHICLE AND WAS READY EARLIER THAN EXPECTED
Chris explained everything so I could understand and made sure I got the best tires for my SUV at a good price.
Everything was completed quickly without issues.
Everyone is super nice and friendly!
My car was able to get fixed
Great service. Quick and efficient.
The two guys who work the front or very nice and accommodating. They have won my business over by being so polite and helpful.
Everything was handled with professional service and employees
Professional, friendly and expert subject matters
The only thing I didn’t like is that my oil change took a little longer than expected. They said it would be within an hour but it was about an hour and a half. That’s a minor thing though.
Wasn’t finished in time promised.
Chris and the staff were very friendly and extremely helpful even though it was a couple of days before Christmas. They were on task as if it was a normal work day.
Be honest when someone has a coupon and tell them it is more when it is. Also don’t tear someone’s car down looking for things to add. Ask that person if they want that done. I had plans and it took an hour and a half with me sitting there because they wanted to sell me more stuff I did not need. They even told me I have an oil leak. I never did before this and I better not now. I know what to look for and I have never had a stain on my concrete where I park. They ruined my plans because they are greedy. I will never trust them again.
Well me and my family where on our way to Philadelphia Pennsylvania and my car broke down.so we drove over to Midas. I was shocked that they took us right in before the where open at 7:30. We arrived at 7:10am and all of the mechanics where there and ready to work and they where more they happy to help us to get back on the road. The manager was so nice to my family offering coffee and donuts man I couldn't make it to Philadelphia Pennsylvania for Christmas without Midas,they are my superhero for getting back on the road to make a great Christmas. Thank you guys very much. Merry Christmas and happy new year.
The team in Florence, SC takes excellent care of my 4 vehicles
Mr.Chris & Ashley & Ernest & The Other Workers Are Miracle Worker & Hard Works!!!! Thankful To Have Came Across This Midas Shop!!!!Car Back Rolling & No Time!!!😊
Earnest and the staff are a pleasure to deal with and like your managers, where they go, I go! No better service staff around that I have been associated with.Thank you and thank themDavid Grantham
the service and the employees
Chris Blanchard took care of me and made me feel like I was at home.
Found problem immediately
Service was fast and tech was knowledgeable on everything. I was offer coupons on the service that I receive
Good and fast paste costumer service and it was a good decent price and they treat you very well. I didn’t have any problems
Very fast and friendly service, was in and out. With a great price on my oil change… it beat others by 50%
Left the vehicle and less than two hrs work was completed
Customer service and quality of work
Great customer service and support
I was satisfied with my experience. It was just another day at a car shop getting my oil changed.
I have used Midas for a couple of my vehicles. And the service (tires, alignment, breaks) has always been outstanding.
Because of the customer service. They were so friendly and helpful.
Excellent service. Friendly employees
The part was not readily available.
Service was very satisfying and fast!
Good pricing as compared with others
Very friendly, and helpful. Took care of the problem when other places would not fix it.
Was told one price and changed a different price
Great price and friendly service. They did the job in a good amount of time.
I asked for the tire pressure system to be fixed and was told could not find problem. Took to Discount tire today and the sensor was bad and repaired in 5 minutes
The under carrier was left unbutton and came back down
Ernest and his team treated me well and were efficient!
Clear and concise communication Great service
Great Service very pleased with my experience at Midas!
Great customer service. The manager was able to assist me with finding the correct light for my mustang. Also fixed the exhaust problem. I will be returning with my BNW for some work as well.
Customer service was great the place was clean and everything was done in a timely fashion. The employee explained everything to me well and in a professional manner
Ashley,Dakota & Chris meet me with smiles . They were all courteous & told me what needed to be done. Excellent customer service.
Consistent service done in a timely matter
I was told I could wait with my vehicle because it wouldn’t take long. Four hours later………
Staff is always professional and friendly!
Price seemed high. Associates themselves particularly the service writer(Chris?) were great.
Great price and prompt service
The guys there are welcoming and friendly I would recommend this place for everybody.
Only day off, got me in immediately and took care of my request.
I'm a Service manager myself and Customer Service is what I thrive on and Service was on point.
Chris and Ernest were very friendly and helpful. I went for a routine oil change but also had them check my alternator (which was purchased and installed by Midas back in December) and my battery. I’ve been going to Midas for years and will continue to do so for my vehicle needs.
Effective and efficient service
I researched the services offered and coupons/rebates that was available during my visit and nothing was never mentioned about any specials or deals available. I'm unhappy that i have to return to the store which is a hour away to complete my rebate claim and this should have been completed with any instructions before i left the store. i didn't know the price of services render until i was paying at checkout and for the above reasons and issues is why I'm not Highly Satisfied
They did my car really fast and everyone was so pleasant
"I just wanna say great customer service and overall experience, I have been having the worst week of my life I come in there and they got everything done in a very short amount of time the prices are great people for great overall I?m very happy and very "
I would highly recommend Midas for all car needs. The staff treats everyone with respect and go out of their. way to take care of the customer. I wouldn?t go anywhere else!
Had my husbands truck and my van needing tires. They hooked us up with great tires and service. Also had oil change in my van. Completely satisfied with the work and the staff. Will be returning!!
This store is ripping off young women and taking advantage of people that do not know everything about cars . When young women go into these corporate stores they should not be taking advantage of by technicians who blame the young women for road hazards d
"Corporate isn't doing the local Midas owner a favor. Someone needs to fix and test the Web before updating or providing it as a customer interface to the local store.The ""1"" rating is relative to Corporate not the local Midas shop. I would select a ""0"" "
The technician's name was Ryan not Brian. My apologies.
"I visited the Florence, S.C. Midas location because my check-engine light came on and I wanted to have Midas take a look at what the cause could be. Brian looked at it and told me what he believed the issue was. He didn't try to sell me parts or services I"
"The new staff is not as good as the previous staff. The oil changewas completed in a timely manner. I was NOT happy to find that therewas a problem with oil pan gasket that I was not notified of until I checked out, now I need to take my car in again to ha"
Service and Tilly are exceptional at Midas.
Prices and service will keep me going back
I was very pleased with the work done on my car. The manager Tilley even let me know that the front end alignment was within the standard margin and he saved me that expense. I so appreciate his honesty.
"Excellent service, courteous and professional staff"
Great guys that work here
I will always recommend and use Midas-Andy
Great vehicle service as usual. I took my vehicle to Midas for a regular engine oil and filter change appointment. The manager walked to my vehicle to do the work order paperwork and spotted a nail in a front tire. He routinely does an eyes-on inspection
Efficient, helpful, courteous.
Got oil change full synthetic less than $60
It was great. I will be bringing my car back for other services.
Top notch quality with reasonable pricing.
"Midas installed performance front brake rotors on my mini van. Now, it comes to a stop much quicker and smoother than before. I really like these brakes. "
I use this Midas location because they are friendly anddo a good job. Thanks
Midas is helping me navigate through an unusual braking problem. They definitely display customer interest (and patience).
Midas gives excellent service. I always take my car to them. They do excellent work and are always pleasant.
"I get very good service at this Midas. I have been coming here for vehicle service for a long time. It is my ""go to place"" for my personal vehicles. I also bring or send other family members vehicles here when they need assistance. "
Midas, as usual, did an excellent job.
"As always, I received great professional, and fast service. Everyone was very courteous and friendly. "
"Was told by another noted mechanical business in Florence area. That I needed new upper & Lower ball joints on my 2011 Ranger, not counting new tires and a front end alignment. Had started doing business with Midas in Florence S.C. Had Truck checked out by"
"I scheduled an appointment for an oil change for today, specifying the make and model of the car and the weight of oil it requires. When I arrived, they put the car up on the lift, then came and admitted they did not have the correct weight of oil, and co"
"The quality of work is great, the staff is very friendly and helpful and they do the work in a timely manner at a fair price!"
Customer Service is excellent. I take all of my vehicles to Midas.
"Excellent service, reasonable prices, fast service, friendly and professional staff. "
"At the Florence location, they are welcoming and do great work! They never try to get me to do extra things on my car that are not needed (unlike many car repair/tire businesses). This earns trust of customers. Thanks Midas!"
Took me right in and was quick.
Very pleased with the service received at my last visit. Great place!
Well done - thanks for the great service!
Midas took great care of us.
Quik repair and reasonable price.
Always friendlyQuestions always answeredGreat job!
In and out with no waiting. Great set!
Tilly was a great help to me. I broke down on I-95 from florida headed North. I was tow to shop and they only took about 30 mins to find that all my Catalytic converter frozen up. They was quick to fix and helpful with all questions. I would recommend this
Midas did great as always and got me back on the road quickly.
"Very pleased with the with the oil change, the service and the personal."
They where very helpful,friendly,and courteous. I would recommend them to my friends.
Radiator hose replaced. Professional and reasonably priced.
Precise, professional, reasonably priced.
Midas always goes above and beyond. I recommend them for all your automotive needs.
"They are always so helpful and friendly. They have always been respectful and make you feel welcome, Whenever I am in need, they always have the answers. They NEVER scam you like other car places I have previously been to. I?ve been using them for years an"
I was very pleased with the service I received.
"Great business. Professional, courteous, and experienced staff. Would recommend Midas in Florence SC."
"Great service, best in town."
Great service great people
great service they are always on timei
Midas in Florence SC is the best!
The service was great and efficient
I received excellent customer service as well as the work on my car. I will be back again.
I used this store for my first time today and I would recommend this store to any one. The service was great the price was good and the people were very friendly. I will keep going back with both my vehicles. Thank you
Customer service and quality of work were excellent. My car was ready on time and the cost was reasonable.
I take both my vehicles to this Midas store for everything that they can do for my vehicles. I totally trust Tilly and they never recommend anything unless it needs doing. That is important to me as a woman since I don't know much about cars.
SERVICE WAS FAST AND EFFICIENT. NO LONG WAIT TIME
Great service and better people.
"Great service-efficient, friendly, and professional. "
Excellent service. A bit costly
"Midas in Florence SC is #1 to me and my family. This is the only place we have our vehicles serviced. The staff is courteous, friendly and professional. "
I have going to this Midas shop for a couple of years. The service is great and the staff is friendly. I do recommend this Midas shop to others.
The guys at Midas are great at taking care of their clients. Highly recommended!
Midas Muffler staff are the best. I get great service with reasonable prices. Always friendly and courteous. Would highly recommend this Midas Muffler location.
Midas has taken care of my car and other family cars for many years. I have always received wonderful customer service. I know that I can always trust them for anything concerning my car.
I have been doing business with this store for more than 20 years and have never had a problem with parts or srevice. Great people with whom to do business. I have my children's cars serviced here also.I refer friends and family to the store without hes