It was just average. Nothing up and beyond. Pricing was good. Took coupons off that I btought for the service. Ther was nothing that really stood out that would make me or someone else highly satisfied.
Exhaust broke Friday night and was hanging down. I booked on line since Midas was already closed. Received a call next morning confirming my appointment and the car was fixed in two hours.
My appointment was for 1:15pm and my car didn't get into a bay area until 2:30pm and once it got into a bay area, it was reasonably quick repair. But before that a few workers were standing around smoking (E-cigarettes).
The communication I got was very good
It is a very quick and easy experience. Usually work is done the same day as drop off and that is very convenient.
They were clear about everything before progress of work and did what was asked of them.
Very courteous and respectable employees, let us know what was needed and finished a job in a timely manner
Scott knew exactly what to do during all aspects of the work, timing, pricing, parts required. A great experience.
Takes to long . Employees all on there cell phones.
FIX PROBLEMS RIGHT THE FIRST TIME, ACKNOWLEDGE THE PROBLEM, FIND RESOLUTION, TEAM WORK, KNOWLEDGE OF MANAGER, AND STOP CHECKING STUFF YOUR NOT THERE FOR.
went to get tires rotated..it was included with the tire purchase for lifetime rotation. they tried to charge then pulled it in for 5 minutes then back to the lot with the same tire pressures as before it went in..not sure if they even did the job
Had a great mechanic. Very knowledgeable in the expertise.
More expensive than a regular shop. I was returning customer you would think I get discount.
The time it took to get the part for my car exceeded my expectations.
Friendly and kind fast working
It would be good to know pricing when I schedule online vs finding out at the shop
I was happy with the knowledge of the employees they expland everything well and made sure i understood what needed to be repaired
Had exhaust leak. It was fixed in a couple hours at a great price.
There was no waiting at my appointed time. The service was relatively quick, and the light colored interior was still clean when the car was returned. The rep went over the findings with me and made appropriate suggestions for future maintenance. Good experience.
I was very satisfied with the work that was done on my car. They were helpful and honest.
The staff is always friendly and polite.
Service was great but the cost of the Y pipe was very high in my opinion
Can in for a brake job and oil change. Was told that I really didn’t need a brake job because my paps were still at 50%. The guy took his time to explain it to me. He knew that I thought I needed brakes because of the squeaky noise that I was having. He told me that my brakes were at 50% and I would probably still hear the noise but I didn’t need new brakes.
Well very impressed with the whole experience I was given at this location I will be back for my service thank you.
Overall, it was a very good experience
Getting more expensive each visit
The metal piece that attached to my car during the snowstorm fell off on my way to Midas, which I wasn’t aware. They inspected the bottom of my car and said everything was fine. No charge since he said they didn’t do anything. But they did take the time to inspect it on a very busy day for them. I was very impressed by that!
The time it took to find the part needed for repair. And the amount of communication throughout the process was lacking. Took 2 1/2 days for job to be completed
Friendly, quick, and repeat client
Very friendly. Explained everything so I could understand
Service manager was awesome, no over sale of other servecs, didn't push other problems, recommend order of other things need.
I am sorry I don't remember the names of the two men that helped me, but they were both absolutely amazing. So nice and helpful. I'd definitely recommend to others.
Midas Auto Service has done a wonderful job in caring for my 2006 Kia Spectra (named Tinsel), wherein Tinsel is still running! Quite awesome I might add :-)
I feel like I can trust Midas to do what needs to be done without suggesting things that don’t.
The service on the phone was prompt, friendly, and accurate. The service was FAST. Then what I watched from the waiting area was so sweet.... the way they helped a little old man who clearly was hard of hearing. They were kind, and patient, and so nice to him. Great customer service all the way around
Great staff. Knowledgeable. Friendly. Supportive. Explain each service process.
The staff was very welcoming
Very professional, friendly and explains everything to you
Scott and his staff did an excellent job on my 2004 Grand Marquis! Scott went over everything that was checked and done including electrical system, complete oil change and filling of fluids, and showing me that the rear shocks needed replacement eventually. I was extremely pleased and satisfied with the service at the Midas location, 1230 S. Green Bay Rd., Racine, Wi. 53406 that was given on Sept. 13, 2023 at 12:30 P.M. ( I continually go to Midas and this location to have my work done as I trust Midas!). They are much more reasonable than the local competition. THANKS SCOTT AND STAFF! (PS: Even the man who worked on my vehicle was friendly and acknowledged me when he drove my car out of the garage to me.). FHoltz, Kenosha, Wi. 53144
Timely service with friendly staff.
Financing available. Hours are very compatible with my schedule
Oil change and brake inspection took over 2 1/2 hours. We were going to return to have the brakes repaired, but after leaving the store the brakes were was worse than before.
I felt the wait time of things wasn't necessarily. I had come in for a replacement of my compressor going out after it was replaced back in Oct. Think if they knew might been a issue could have one on hand instead of me waiting an extra three hours for one to come. Then it deem whoever the GM at the Racine store isn't very personable. To his employees, he said something about a warranty wasn't sure he was talking about us or something else. I still wasn't given an explanation if this new part I recieve; will it be under warranty for another 12 months and 12,000 miles? Thanks.
First quoted for over 1600. I knew they would try to upsell but that’s crazy
Could honor the price that I was given by my service contract.
They were very accurate with fixing my leak in my oil gasket in they didn't take but overbite to get everything fixed
John and Rick were thorough, professional and very helpful. You can tell they take customer service to heart. At the end of the service, the key stuck in the ignition and a door randomly lost power. Without any issue, they resolved both of these problems and explained what they found. It's difficult to find good customer service these days. I'll be taking my vehicle back to these guys FOR SURE! Thanks John! Thanks Rick! I appreciate you!
Prompt and Courteous. Same day service and friendly employees. Seemed like they really cared about my problem.
Great employees hood management and knew what I needed and priced fairly better than the dealerships helpful advice and they know what they’re talking about. Also gives you you’re cara recommendation of services needed by a click of a button on their side
I had just brought my car in for a full inspection elsewhere. There were minimal issues. Everything had been fixed. The sway link chain was broken, and midas fixed that and aligned the car. However the mechanic wrote there were a million things wrong that ARE NOT wrong including a recommendation to replace tires that were replaced a week prior. All the suggestions are insane as they aren't factual. Car still pulls to the left after alignment. It was suggested the axel wasn't in place, but nobody called to ask if we wanted that looked at too and fixed. Took it elsewhere after and they stated that it's either IN or NOT. There is no middle, and since there's no leaking, everything was in place. Midas gave me bogus estimates and bogus recommendations. Won't be back.
Better management and services need to be better
Quick and complete service for a reasonable price.
The staff was very friendly and the service was great. Did not have to wait long for them to finish up.
I was told 45 minutes and was there more than an hour and a half. Then my car has been shaking and my husband is a truck driver and can’t look at it until the weekend.
helpful, courteous, and looked out for my needs. understanding, and certain of their abilities in a way that made me feel safe. thank you!
Got a quick appt. And able to use a coupon.
Always done right and friendly.
Always fast and friendly. Although I have a gouge in my tire and was not told about it
I called to check on the price of the service I recieved. Once the service was completed, the price was more than quoted, by the associate taking payment. I noted the discrepancy, and the associate simply ignored that I'd said anything. I chose Midas because of the lower price, and paid more for the service. Sure not the best way to keep customers!!!
Super easy to make appointment, get checked in to drop car off. Nice people working there to get the car all set.
Service was performed quickly and professionally.
The service manager gave one answer to the problem but when I picked up the car the problem was not fixed. I brought the car in again, left it to be repaired for the same problem and was told that the original problem was fixed but the problem wasn’t resolved; I would have to come back a third time to have another repair done— for $1000 in addition to the $700 I’d already paid. I’m not going back there, ever.
The Associate explained the issue very well and they completed the service ahead of the allotted time planned.
Because of the fast service and professional ism
Took two days to complete because of waiting For parts.
Keep appointments scheduled. I had a 4:00 appointment which I missed an hour of work to get to. My car was not touched until 5:30. Utterly ridiculous!
Staff was friendly and polite, dropped off and it was ready by 2pm.
better communication and return phone calls
appointment was at 9 am. didnt hear anything on the inspection until after 2. pm
took time with tires and fitment
Jonathan was very pleasant and explained everything to me well.
Completed service as scheduled and on time. Professional service .
Very kind courteous service. Superb timing for my needs
Was able to schedule right away, service was clearly explained and promptly completed
My first time there and the time was quick. They explained everything thoroughly and great pricing.
The service associate was very nice to me.I feel very comfortable talking with him about my car problem, he was very knowledgeable about what was going on with my car. I was Please and happy the work and service.
Great customer service and I would highly recommend any other services to anyone
Very professional service and being a lady I didn’t feel like I was being taken advantage of
Breaks are still squeaky they make noise when I come to a complete stop
"The first time I went, they took my car 30 minutes late and then quoted me way overpriced for the repair, I saved over $200 going to another local shop. Second time... my appointment was at 1:30, at 2:30 I was still waiting and they hadn't even started my "
Brakes were repaired in the time expected and an unexpected discovery with the emergency brake was resolved within the original time frame. I was kept informed during the repair time.
We made an appointment for an oil change and tire rotation on 3/13/2021 at 2 pm. Got there at 1:50pm and they put our car in the system. They said they were a little behind. We asked how long till it would be done and they said about an hour. We came ba
"I needed brake service done on my vehicle. I had entrusted midas to complete the service ?properly?. I did take advantage of their ?special? discount in hopes not only would they repair the problem maybe find other things wrong. However, after several week"
They're great as always. They even gave me a ride home and picked me up so I didn't have to wait because it was an all day repair. They're always friendly and efficient and they get the job done. Overall excellent!
Friendly and professional as always. They checked it out and explained everything very easily for me to understand.
Manager was thorough in what he told me about the tires and the service. He left decision to me to have it aligned. He also offered me coffee while I was waiting.
I am new to the area and have been looking for a good place to have my card serviced. These guys have been fair and honest and I will continue to go back.
prompt, courteous and professional staff.
Great price and fast service
"Great price, and inspected everything I needed checked "
Service technician were great.
Wonderful, helpful and fast
"Good service, no long wait for appointment."
We came in with a low tire, they pulled the piece of metal out that had holed it and repaired the tire and we were on our way.
I am very disappointed with Midas. I was quoted X amount of dollars and when I went to pick up my AFTER the brakes were done my quote double in price. I will never go back to Midas again. I cannot believe in these times that mechanics still continue to
Work was good , but they scheduled me on a busy day and ended up waiting 1 1/2 hours for them to get done
Service is good overall.The only delay is communication between protect my car extended maintenance insurance and midas when it comes to prompt payment.I always just pay out of pocket then have to wait until midas finally puts the money back on my debit card.That usually takes more time than actual maintenance or repairs.
"My husband has always taken care of our oil changes, but when he saw your coupon for a good price on both the change and tire rotation, he decided to leave that task up to you. We were impressed that the appointment was kept in a timely manner, and we went"
"Very good job done, and important information on what needed to be attended to on my car as well, "
John took my appointments over the phone & is super nice. I have no issue w/him. However my husband brought in his vehicle for oil change/tire rotation and when we got home oil was leaking everywhere. It left a big puddle in driveway and he went back next
I find that Midas has the best prices on oil changes with their coupons and many of the coupons include tire rotation which is usually a larger up charge at most other places. They got me in and out quickly and look everything over.
Very courteous quick service. Great price as well
They always do a very good job on my truck
"Everything turned out great, brakes work real good and the truck doesn?t shake anymore when I?m on the highway."
"I took my car in after going to the dealership who told me I needed front and rear brake pads. Bob, the manager, told me I only needed front brakes and stated my rear brakes had plenty of life in them. I appreciate his honesty and integrity. They got me in"
My car went in as a Nissan but came out as a Toyota.
Needed brakes done while in Racine for the next 6 hours. Done well within time. Very pleased!
"I go to this location for an oil change every three months. John at the front desk is always respectful, polite, and very informative. The guys do a wonderful job at informing customers what up coming repairs need to be done and work in a timely manner. "
Was in for a oil change with 2 of my vehicles this week. Need free inspection on both cars. Told me what I neeeded when and what needs attention. Bob was professional and honest. Will continue to be a repeat customer.
Fast and efficient with a coupon incentive as well.
I spoke with Neil through the entire process of having my car looked at and certain things fixed. He was very helpful and honest about everything. They are a little pricey but they do great work!
be careful of other work suggested as sometimes they make an additional repair seem like an emergency and it really isn't.
Fast and complete. Thank you
I?d leave 5 but I was confused as to why my car pulls to the left now. I had an alignment a few weeks before coming there- now it pulls to the left after I got my brakes serviced there. Overall the service was great and I thank you for putting on my headli
Had a hub replaced on 2014 Chevy van but that has not fixed the problem. In driving out of the store it was the same as it was with a low speed pull to the right when the brakes are applied. Very disappointed in the results.
"On Saturday, 10 March 2018, I had my 2005 Pontiac Grand Am serviced at the Racine location. Work Performed: Oil Change, Left Turn Signal Switch, Brake inspection and service, Check belts and hoses, Check and repair Value Cover Gasket.I live in Waukesha, an"
"Worst service ever, and the entire staff cant be trusted. They create problems with your brakes, and the state it came in that way.They state its unsafe to drive that way, and it drove in just fine."
I was happy to get my car in ASAP and communication was great
Went in for a full survice oil change and they never did the tire rotation very poor survice
The team did a great job explaining in detail the type of service that was needed for my vehicle. Great service.
Came in for an oil change and got it fast and cheap. They also topped off all my other fluids including my windshield wiper fluid. Very happy with my visit.
"Excellent service,prompt and timely service and a good deal on oil changes."
"I am very happy with Midas and the staff,they are professional, courteous,and they take good care of my Buick and I feel they are concerned about my safety. I had them install wipers right before the big storm as recommended, so glad I did. Thank you Hal,"
"Thank you for the wonderful, prompt service!"
"I needed an oil change but I also needed to make sure that in these brutal Wisconsin winters all of my fluids were there in sufficient amounts. They took care of things without me having to worry if they had done what they said. Also, informed me of a low "
Again John and Bob fixed me up.And fast!
"I called Saturday around noon to get a break job, and they got my car back to me by 3 PM. Didn't charge me an arm and a leg. A square deal for prompt, quality work.I'm coming back*"